Phone System

Introduction to the Desk Phones

TFCA's phone system is based on Voice over Internet Protocol (VoIP). This means that your Avaya phone is actually a little computer that routes your calls through an ethernet cable to a server and then out into the internet. Our Avaya phones have the following layout: The telephone itself can be...

Logging into a Phone

Press the Login soft key In the Extension field: type in the last 4 digits of your phone number Press the Next soft key Security Pin: Found in LastPass press the Done soft key There will be a message that retrieval failed. This is a lie. Please ignore it. It will go away.

Basic Functions

Logging into a Phone

Phone System Basics

Wake Up Your Phone To "wake up" your phone from sleep mode (the screen is black), press the [*Phone *] button. You can find a co-worker’s extension by pressing the [*Contacts *] button and using the keypad to filter the list Make a Call To place a call, you can either: Pick up the handset Pre...

Voice Mail Greetings

Voice mail greetings can be set up or changed from either your assigned Avaya phone or from another phone such as a cell phone or home phone. It is easiest to use your Avaya telephone to create or change a voice mail greeting. From Your TFCA Phone Press the [Message] button. Use the navigation ...

Advanced Functions

Conference Bridges

The conference bridge line can be used 24x7 to host conference calls. Each department has been assigned its own conference bridge line. Conference bridges line numbers are found in LastPass. Using the Conference Bridge Number For those calling outside of the phone network, dial the full 10-dig...

Forwarding Inbound Calls

If you need to forward your inbound calls to another phone line or directly to your voice mail, the system can handle these calls in a number of ways. From your Avaya telephone Press the Features softkey. Scroll to the Forward option. press either the Select softkey or the OK button. Scroll to ...

Switching to another phone number

Our deskside phones are actually computers. And as such they can switch between users. This means that once you login to your phone, the phone will show your details and your voice mails. To switch to another phone number. Click on the Features soft key Used the arrow keys to scroll to Phone U...

Voice Mail Messages

You can get your voice mail messages from either your TFCA email, your TFCA phone, or another phone such as your cell phone. From TFCA Email The Avaya system will send your voice mail to you as an email attachment. Clicking on the attachment will open an app that will play the voicemail. While ...