Phone System Basics

Wake Up Your Phone

• To "wake up" your phone from sleep mode (the screen is black), press the [Phone] button.
• You can find a co-worker’s extension by pressing the [Contacts] button and using the keypad to filter the list

Make a Call

• To place a call, you can either:
  • Pick up the handset
  • Press the [Speaker] button

Answer a Call

• To call an external phone number, press [9] then dial the number including the area code. To dial a co-worker, just enter the 4-digit extension number.
• There are several ways to answer a call:
  • Lift the handset
  • press the [Speaker] button
  • press the [Line] button that is flashing red.

Place a Call On Hold

• While on an active call, press the [HOLD] soft key.

Note: On Hold calls can only be answered on the phone that placed the call on hold. If you want a place a call on hold to be picked up on another phone, use either the [Park a call] (section 2.6) or the [Transfer] (section 2.8) feature.

Pick Up a Call On Hold

• Press the [Line] button that is rapidly flashing red.

Transfer a Call to a Person

• Press the Transfer soft key
• Dial the extension you want to transfer the call to. You can either:
  • Wait for someone to answer the call,
  • announce who is on the other line (the caller will not hear your announcement), 
  • press the [Transfer] soft key again or hang up.
  • Press the [Complete] soft key again

Transfer a Call to Voicemail 

• From an active call
  • Press the [Transfer] soft key.
  • Press the [#] key 
  • Enter the target extension 
  • hang up