Recalling an email

An email sent from Outlook 2019 to another email account within the same domain (tfcanglican.org) using Microsoft Exchange Server can be recalled under certain conditions. However, there are important factors and limitations to consider for a successful recall.

Conditions for a Successful Recall

• Both sender and recipient must use Microsoft Outlook with Exchange Server.
   
• The recall feature works only if both accounts are on the same Exchange environment.
   
• The email must still be unread in the recipient’s inbox.
   
• If the recipient has already opened the email, the recall will fail.
   
• The recipient must be logged into Outlook (not a mobile app or web client).
   
• The recall works best when both parties are using the desktop version of Outlook.
   
• The email must not have been moved from the recipient's inbox.
   
• If the recipient has rules or filters that move the email to another folder, the recall might not succeed.

🛠 Steps to Recall an Email in Outlook 2019

• Go to Sent Items in Outlook.
• Open the email you want to recall.
• Click on File > Info > Resend or Recall > Recall This Message.
• Select either:
  • Delete unread copies of this message (removes the email from the recipient’s inbox).
  • Delete unread copies and replace with a new message (replaces the original email with a new one).
  • Click OK to confirm.

🔔 Important Notes

• The recall feature doesn’t work for emails sent to external domains or non-Exchange accounts (like Gmail, Yahoo, etc.).
• If the recipient has email forwarding enabled to another address, recall will fail.
• The success or failure of the recall attempt will be confirmed via an automated Recall Status message sent to your inbox.