Intulse Remote Support Agent (Level) install on Mac:

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Open "Terminal"

The easiest way is to open spotlight (magnifying glass icon in the top right, or CMD + Space bar on the keyboard), and type "terminal"

It'll show the app, like this:

It's also accessible from the applications folder --> Utilities --> Terminal app

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Once terminal is open, paste in the following command (it's all one line, and must be exactly as shown, including the punctuation) and hit return:

LEVEL_API_KEY=3htpRvHo3W4tUYtRr959eAjU:38705 bash -c "$(curl -L https://downloads.level.io/install\_mac\_os.sh)"

Note: Depending on your device settings, you may be prompted to enter your computer password to continue the installation. A service account may be requested; please enter your computer password to complete that setup.

Use the password to access the Mac.

If it asks fo

During installation, you should be prompted to enable permissions. To do so, choose Apple menu > > and click Privacy & Security.

Select the checkbox for Level for the following three permissions:

• Screen Recording
• Accessibility
• Full Disk Access

Accessing System settings:

System Settings --> Privacy & Security

Screen & System Audio Recording - Level "on"

Full disk access - Level "On"

Accessibility - Level "on"

Setting won't say "configured by a profile" if there is no mobile device management platform like Intune. This would be deployed by PPPC and script if MDM is in use.

Level will show in the applications folder when it's installed:

No interaction is required, in fact, clicking on the app doesn't do anything. It runs in the background.

If Intulse connects to your computer to provide support, it'll show the connection incoming in the top right:

For the VPN, Level will install it automatically, however will have to type in the domain name when prompted.

tfcanglican.ui.com